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  • Description
  • Content Overview
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  • Course & Exam Schedule

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

What you will learn

Upon completing this course you will have the skills to:

Learn techniques of effective communication and customer contact
Understand the various social styles and cultural differences of airline customers
Gain knowledge about new trends in customer service

Who should attend

This course is recommended for:

Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
Cargo reservations and receiving staff
Public relations and sales support personnel
Flight attendants

Key topics

Improved Standard of Customer Service
Verbal & Non-verbal Communication Skills
Customer Contact Techniques
Cross-cultural Awareness
Managing stress

Chapters include review questions, discussion questions and a reading list of appropriate books for reference.

TBA

February - 2014
Location Course Enrolment Deadline Exam Registration Deadline Exam Week Results
Bucharest Dec 5 Jan 9 Mar 2 - Mar 9 Apr 17
May - 2014
Location Course Enrolment Deadline Exam Registration Deadline Exam Week Results
Bucharest Feb 28 Apr 16 Jun 2 - Jun 8 Jul 17
August - 2014
Location Course Enrolment Deadline Exam Registration Deadline Exam Week Results
Bucharest May 31 Jul 16 Sep 1 - Sep 7 Oct 16
November - 2014
Location Course Enrolment Deadline Exam Registration Deadline Exam Week Results
Bucharest Sep 15 Oct 16 Dec 1 - Dec 7 Jan 22

For course enrollments and exam registrations please contact us on: training@regional.ro