Drive a culture of excellence around customer service, communication, and a positive attitude.

Course details

Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations

What you will learn

Upon completing this course you will have the skills to:
  • Recognize the importance of policies and procedures in airport customer service
  • Satisfy the needs of airlines, passengers, and other airport customers
Who should attend

This course is recommended for:
  • Airport managers
  • Airline managers
  • Terminal supervisors
  • Passenger services supervisors
Key topics

  • Principles of Airport Customer Services
  • Communication skills for front line employees and supervisors
  • Dealing with Complaint
Certificate awarded

After the completion of the course you will receive a Diploma.
This course is held on request.

The price may vary depending of the total number of students you want to enroll.

Please contact us for further information (

Airport Customer Service

This course is mandatory for all Airport and Airlines managers, terminal or passenger services supervisors.
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