Drive a culture of excellence around customer service, communication, and a positive attitude.
Course details
Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations
What you will learn
Upon completing this course you will have the skills to:
This course is recommended for:
Course details
Available as: Classroom & In-Company course
Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants should have prior knowledge of airport business and operations
What you will learn
Upon completing this course you will have the skills to:
- Recognize the importance of policies and procedures in airport customer service
- Satisfy the needs of airlines, passengers, and other airport customers
This course is recommended for:
- Airport managers
- Airline managers
- Terminal supervisors
- Passenger services supervisors
Key topics
After the completion of the course you will receive a Diploma.
- Principles of Airport Customer Services
- Communication skills for front line employees and supervisors
- Dealing with Complaint
After the completion of the course you will receive a Diploma.
This course is held on request.
The price may vary depending of the total number of students you want to enroll.
Please contact us for further information (training@regional.ro)
Airport Customer Service
This course is mandatory for all Airport and Airlines managers, terminal or passenger services supervisors.